REVIEWS AND REPUTATIONWhat homeowners across DFW say about building with BMR Pool and Patio, across Google, Houzz, and Facebook.
4.8
Based on 245 reviews
4.7
HOUZZ
Based on 15 reviews
93%
Recommend 39 reviews
OUR REPUTATION AT A GLANCE
BMR Pool and Patio holds a 4.8-star rating on Google based on 245 reviews, a 4.7-star rating on Houzz based on 15 verified project reviews, and a 93% recommendation rate on Facebook from 39 reviewers. The business has served Lewisville, the Dallas-Fort Worth Metroplex, and surrounding areas since 1999 and remains owner-operated by its original founders.
Across all three platforms, customer feedback consistently identifies communication throughout the construction process, quality of craftsmanship, professionalism of the project team, cleanliness of the work site, and responsiveness to post-completion service requests as the strongest attributes of the BMR experience. Multiple reviewers note that past clients recommended BMR before they made contact. This page consolidates review data from all active platforms. Ratings and review counts are updated periodically. Last updated: June 2026.
WHAT INFORMATION WE COLLECTBMR Pool and Patio collects two types of information when you visit this website: information you choose to provide directly by filling out a form, and anonymized traffic data collected automatically through GoogleAnalytics.
| WHAT WE COLLECT | HOW IT IS COLLECTED | WHY WE COLLECT IT |
| Name, email address, phone number, city or zipcode, project type, message | Contact form submission(Gravity Forms) | To respond to your inquiry andschedule a consultation |
|
Pages visited, time on site, general location (cityor region), device type, referring website |
Google Analytics cookies(automated) | To understand how visitors use thesite and improve our content |
What we do not collect: BMR Pool and Patio does not collect payment information, Social Security numbers, driver’s license numbers, or any other sensitive personal or financial data through this website.
GOOGLE REVIEWS4.8 Stars · 245 Reviews Last updated June 2026
Jason T.
June 9, 2026
"We could not be happier with our new pool and patio from BMR. Not only is it beautiful, but the service provided was as professional and pleasant as could be. We had them demo our old pool that was leaking and settling, re-engineer and pier a new patio and pool, and install new equipment, landscaping, pool, and hot tub. The work site stayed as clean as possible. Each step of the way, they met with me and did an excellent job of communicating throughout. Time from demo start to pool and patio finish was about 4 months, which seems reasonable. It's been 7 months now, and anytime something hasn't worked, loosened, or has been quirky, they've fixed it quickly and without argument."
Jim B.
June 2, 2026
"Tyler spent so much time with us on the design side of our pool. We had a bad experience with a pool at our last house, and BMR came highly recommended to us from several past clients. I am beyond thrilled with the help we received."
Davonna D.
May 19, 2026
"BMR Pool and Patio completely transformed our backyard into a stunning, five-star oasis! From start to finish, the entire process was seamless, and the craftsmanship is absolute perfection. They built a gorgeous pool and hot tub, both featuring incredible water features that create the most relaxing atmosphere. But they didn't stop at the water — BMR also designed and installed a massive, high-end outdoor kitchen fully equipped with premium stainless steel appliances and a fantastic stone finish. It flows beautifully into our new alfresco seating area, making it the absolute perfect spot for entertaining family and friends. If you want a company that delivers top-tier quality, professionalism, and turns your dream backyard into a reality, look no further than BMR Pool and Patio! A huge thank you to our sales and project management team, Tyler and Brooks, who helped turn our vision into a beautiful reality. Highly, highly recommend!"
FACEBOOK REVIEWS93% Recommend | 39 Reviews | Last updated June 2026
Jason H.
March 8, 2026
"We decided to hire BMR for our pool resurfacing after a strong recommendation from our general contractor, and I'm so glad we did. From the initial consultation to the final touches, the team was professional, courteous, and highly skilled. The site preparation and installation were smooth, and the finished result looks amazing. Our pool feels brand new. The crew worked efficiently and were very friendly throughout. I would highly recommend BMR to anyone looking for top-quality pool repair and resurfacing."
Elizabeth H.
September 12, 2021
"Just finished our pool and outdoor living with BMR. We couldn't be more thrilled! It is challenging times right now to build a pool, and Mason was great at communicating and keeping the project moving. Given Mason's experience, he offered great suggestions to make our pool design the best. Thank you, BMR and Mason!"
HOUZZ REVIEWS4.7 Stars · 15 Reviews Last updated June 2026
Monica P.
September 5, 2019
"We are so happy that we hired BMR to remodel our existing pool and build our outdoor kitchen. We had 4 companies come out to give us ideas and quotes. NONE of the other 3 companies were as creative as the BMR team. Let's start with Jim; he is the reason why we signed with BMR. The ideas he had, like changing our existing waterfall (none of the other companies recommend that), got us all excited! And it looks absolutely beautiful! A big thank you goes to Jason, who was the project manager and, along the way, had many ideas to tweak the layout somewhat. He was always quick to respond to questions or concerns we had. You're fantastic, Jason, thank you! Thank you, Mason (the owner), who always stopped by to make sure everything was going according to plan. He recommended to do a counter high bar instead of a high top (like we thought we wanted) and to do granite instead of stone. We are so happy we listened to him! It looks beautiful and is great for entertaining and playing games, etc. We were a bit nervous on installing our 3000-pound glass tile pizza oven, but he and Jason made sure it was installed correctly! Thank you! Claudia helped us in choosing our gorgeous granite, and her team did a great job on installing it. There are so many more to thank, like the masonry Guys who are extremely talented, the tile installation, arborteam to the clean-up crew. BMR has the best team; you will not be disappointed in hiring them! Thanks y'all! Warren and Monika."
mrich1205
September 21, 2017
"From the beginning, I was amazed by BMR's dedication to customer services and communication. BMR is not just a pool company, BMRis a family and it shows. I've never built a pool and needed a lot of trusted help while deciding what size, features and upgrades. This iswhere BMR stands out amongst its competitors. Rick met personally with us and custom tailored our pool to fit our budget and needs.Rick gave us honest advice and kept us on target with our budget, even educating us on 'overbuilding.' I can tell you, overbuilding a poolis easy to do and something every other company tried to sale us on. Rick recommend the right upgrades with honest advice to save usmoney without compromising our vision. BMR completed our Pool under budget and on time as promised. Our family couldn't behappier with our new backyard and pool. Thank you BMR for an amazing pool and wonderful building experience. I highly recommendBMR for all your backyard dreams."
WHAT CUSTOMERS CONSISTENTLY SAYThe following themes appear across multiple platforms and multiple reviewers. They are drawn directly from the content of submitted reviews, not editorial claims.
COMMUNICATION THROUGHOUT THE BUILD
Multiple reviewers across all three platforms specifically note that BMR kept them informed at each phase of construction and responded quickly to questions and concerns.
QUALITY OF CRAFTSMANSHIP
Reviewers describe finished pools, outdoor kitchens, and outdoor living spaces as high quality, beautiful, and built to a standard that matches or exceeds expectations set during the design process.
REFERRAL-BASED TRUST BEFORE FIRST CONTACT
Several reviewers note they came to BMR through a direct referral from a past client, a general contractor, or multiple word-of-mouth recommendations before reaching out.
CLEAN AND ORGANIZED WORK SITE
Reviewers note that BMR kept the worksite as clean as possible throughout the construction process, including managing debris and site access during multi-phase projects.
DESIGN CREATIVITY AND HONEST GUIDANCE
Multiple reviewers note that BMR offered design ideas and suggestions that other companies did not, and provided honest advice about what would work best rather than simply selling upgrades.
POST-COMPLETION RESPONSIVENESS
Reviewers who followed up after project completion report that BMR addressed any issues quickly and without dispute, including warranty items raised months after the build was finished.
HOW BMR HANDLES FEEDBACKBMR monitors reviews across all active platforms. The following describes our standard response process for both positive feedback and concerns raised in reviews.
01
WE MONITOR ALL PLATFORMS
Google, Houzz, and Facebook reviews are monitored regularly. New reviews are reviewed by the management team.
02
WE ACKNOWLEDGE POSITIVE REVIEWS
Positive reviews receive a direct response, acknowledging the client and thanking them for sharing their experience.
03
WE ADDRESS CONCERNS DIRECTLY
If a review raises a concern or issue, we contact the client directly to understand and resolve it. We do not dispute warranty work or post-completion service requests.
04
WE USE FEEDBACK TO IMPROVE
Recurring feedback themes are reviewed by ownership and used to improve process, communication, and quality standards across active projects.
SHARE YOUR EXPERIENCEIf you have worked with BMR Pool and Patio and would like to share your experience, we welcome reviews on any of the platforms below. Honest feedback helps future clients make informed decisions and helps our team continue to improve.
COMMON QUESTIONS ABOUT BMR'S REPUTATION
WHAT IS BMR POOL AND PATIO'S GOOGLE RATING?
As of June 2026, BMR Pool and Patio holds a 4.8-star rating on Google based on 245 reviews. The Google Business Profile can be found by searching BMR Pool and Patio or at maps.app.goo.gl/gf4Xc2geZbnY6ymLA.
IS BMR POOL AND PATIO RATED ON HOUZZ?
Yes. BMR Pool and Patio holds a 4.7-star rating on Houzz based on 15 verified project reviews. Houzz reviews are submitted by clients following completed projects and reflect direct project experience.
WHAT DO CUSTOMERS MOST COMMONLY SAY ABOUT BMR POOL AND PATIO?
Across Google, Houzz, and Facebook, the most consistent themes in BMR customer reviews are communication throughout the build, quality of craftsmanship, honest design guidance, cleanliness of the work site, and prompt responsiveness to post-completion service requests and warranty issues. Several reviewers also note that they came to BMR through a referral from a past client before making first contact.
HOW DOES BMR POOL AND PATIO RESPOND TO NEGATIVE REVIEWS OR CONCERNS?
BMR monitors all review platforms regularly. When a review raises a concern or service issue, the management team contacts the client directly to understand and resolve it. Post-completion warranty items and service requests are addressed without dispute, as confirmed by multiple reviewers who tested this first-hand after their builds were complete.
HOW LONG HAS BMR POOL AND PATIO BEEN IN BUSINESS?
BMR Pool and Patio was founded in 1999 and is currently in its 26th year of operation. The company is still owned and operated by its original founders, Rick Donoghoe and Mason Thane, and serves Lewisville, the Dallas-Fort Worth Metroplex, and surrounding areas.
WHERE CAN I LEAVE A REVIEW FOR BMR POOL AND PATIO?
Reviews can be submitted on Google, Houzz, and Facebook. All three links are provided in the section above.
READY TO START YOUR PROJECT?
Schedule a complimentary design consultation. Our front desk will reach out within one business day.
